Find answers to common questions about our pharmacy services. Get clear, helpful guidance for patients, caregivers, and providers.
Browse by Audience Find FAQs for Your Setting
Select your care setting below for medication management answers specific to your role and residents.
ASSISTED LIVING
Important FAQs
Important FAQs
for ALFs
Answers for ALF administrators, nurses, and caregivers on medication delivery, packaging, and compliance.
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GROUP HOMES
Important FAQs
Important FAQs
for Group Homes
Guidance for I/DD group home managers and staff on packaging, med changes, and clinical oversight.
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At-Home Patients
Important FAQs for
Important FAQs for
At-Home Patients
Answers for patients and family caregivers receiving concierge pharmacy services at home.
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Transition Oversight
Important FAQs about
Important FAQs about
Transition Oversight
Key questions for providers and coordinators managing
View FAQs →General Questions General Pharmacy FAQs
Common questions about services, deliveries, billing, and records.
What services does your specialty pharmacy provide?
We offer comprehensive pharmacy services for long-term care, assisted living, group homes, hospice, senior living, and community clinics. Our services include prescription and OTC medications, medical supplies, enteral nutrition, compounding, and medication therapy management.
How can I contact the pharmacy?
You can reach our team by phone at 301-754-2532 for assistance and support.
How often are medication deliveries made?
Routine deliveries are made daily, with emergency and after-hours delivery options available when needed.
Are there additional fees for emergency deliveries?
True emergencies are typically not charged. However, preventable or non-urgent extra deliveries may incur a fee.
Do you offer electronic medication administration records (eMAR)?
Yes, we provide full eMAR capabilities along with system integrations to communicate with other healthcare platforms.
What medication packaging options are available?
We offer multiple packaging options, including blister packs, strip packaging, and standard vials, depending on your needs.
Can medication schedules be customized?
Yes, we tailor medication administration times based on each facility, care setting, and individual patient.
Do you process Medicare Part B claims?
At this time, we do not process Medicare Part B claims.
Can you help with Medicare Part D plan selection?
We can provide guidance and formulary comparisons, but plan selection must be made by the patient in accordance with regulations.