Find answers to common questions about our pharmacy services. Get clear, helpful guidance for patients, caregivers, and providers.
What services does your specialty pharmacy provide?
We offer comprehensive pharmacy services for long-term care, assisted living, group homes, hospice, senior living, and community clinics. Our services include prescription and OTC medications, medical supplies, enteral nutrition, compounding, and medication therapy management.
How can I contact the pharmacy?
You can reach our team by phone at 301-754-2532 for assistance and support.
How often are medication deliveries made?
Routine deliveries are made daily, with emergency and after-hours delivery options available when needed.
Are there additional fees for emergency deliveries?
True emergencies are typically not charged. However, preventable or non-urgent extra deliveries may incur a fee.
How are your medical record forms designed?
Our forms are created with both patients and caregivers in mind, helping reduce errors through clear formatting and helpful tools such as medication images.
Do your records meet regulatory requirements?
Yes, our forms are fully compliant and include required information for DDA and DDS standards.
Do you offer electronic medication administration records (eMAR)?
Yes, we provide full eMAR capabilities along with system integrations to communicate with other healthcare platforms.
Can I access patient information remotely?
Yes, our secure online system allows you to manage patient data, request refills, update orders, and communicate with the pharmacy from any web browser.
Do you ship medications for long-distance locations?
Yes, we can arrange overnight shipping for facilities located farther away.
What medication packaging options are available?
We offer multiple packaging options, including blister packs, strip packaging, and standard vials, depending on your needs.
Can medication schedules be customized?
Yes, we tailor medication administration times based on each facility, care setting, and individual patient.
How often are billing statements issued?
Billing statements are generated on a monthly basis.
What payment methods do you accept?
We accept credit card payments for your convenience.
Where should payments be sent?
Payments can be mailed to:
ALFA Specialty Pharmacy
8910 Old Annapolis Road, Suite C,
Columbia, MD 21045
Do you process Medicare Part B claims?
At this time, we do not process Medicare Part B claims.
Can you help with Medicare Part D plan selection?
We can provide guidance and formulary comparisons, but plan selection must be made by the patient in accordance with regulations.